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Medical jewellery home > Guarantees

Guarantee / Repairs

Instructions for returning an item for a repair under guarantee:

From 21st Feb, 2008 we require that the Guarantee Card that was included with your purchase is enclosed with the product you are returning.
For items purchased prior to 21st Feb, 2008, please be sure to enclose your sales receipt (a photocopy is also acceptable).
Any item returned for a repair without the Guarantee Card will be charged at the prevailing rate.

We only guarantee and support products bought from this website and supplied with our own Guarantee Card. (www.medical-bracelets.co.uk)
If you have a product purchased from any other source, you must return it to that source. We will make a charge of £6.00 to return any item not originally purchased from this website.


Instructions for returning an item:
 
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To return an item, please send the item securely wrapped (bubble wrap is ideal) to:
Medical-Bracelets.co.uk, Suite 985, 228 Ayr Rd, Newton Mearns, Glasgow G77 6UY, Scotland, UK 

(no public access)
 

Please be sure to enclose your sales receipt (a photocopy is also acceptable), and a note outlining the reason why the product is being returned.
 

If it is being returned for a refund, please request this on your enclosed note.
 

If it is being returned for an exchange: Provided it was purchased within 90 days, just return it with a copy of your invoice and a note requesting a refund. Then simply place your order online for the new one.
 

If it is being returned for a repair under guarantee, the Guarantee Card must also be enclosed. Please note that removable parts such as the screw on top are not covered under guarantee. These can be purchased here.
 

*** If sending from overseas by a carrier eg UPS, FedEx etc, please ensure you tick the box marked "Sender Pays" as we cannot accept any packages where duty or shipping charges must be paid.

We reserve the right to exchange any part or item.

All copy, images & video Copyright. All rights reserved. No part of this site may be reproduced without written permission. Intellectual property protected. A Direct Watch site. "SOS Talisman" is a registered trade mark of Adeva SA.

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medical-bracelets.co.uk  Cairn House, Suite 985, 228 Ayr Rd, Newton Mearns, Glasgow G77 6UY UK (no public access)