We find that many of our clients need the same information. Before contacting us, please check the list below to see if we have already answered your question.

Do you have a paper catalogue? Yes. You can download our current catalogue here

Do the SOS Talismans come with an Information Strip ?
Yes - every SOS Talisman is supplied with one information strip. We strongly recommend you buy a pack of spare Information Strips or an Accessory Pack with your order as your medication or address may well change over time (eg when you go on holiday). You can purchase these by clicking on the Spares link at the top of any page.

TIP: If you are going on holiday, you may want to fill in an Information Strip in a foreign language. There is a free translation resource here. Please note that we have no connection to this website and take no responsibility for any of the translations.
Please also remember to use international phone numbers on your holiday strips, especially if they are mobile phone numbers.

Do you have products especially for children ?
Unfortunately no. The products we can suggest for children are:
1. The ladies leather watch strap type SOS Talisman - where you can either punch extra holes in the strap or replace the strap with a child's size watch strap from your local jeweller.
2. The sports watch type SOS Talisman Some children / teenagers find these more fashionable.
3. A stainless steel SOS Talisman pendant. If the chain is too long, again you should be able to purchase a chain of a suitable length in silver or stainless steel from your local jeweller. (Please check before purchasing).
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- For boys we also now have a stainless steel pendant with a footballer on the back.
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Do you fill in my medical information on the information strips ?
No - you fill this in yourself, in permanent / waterproof ink; possibly in conjunction with your doctor.

Do you keep a note of my medical condition/s ?
No - your medical information is private and we neither ask for it nor store it.
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Do you sell replacement information strips ? Yes we do - please click here.

I am travelling / going on holiday and will have a different address for a while. What should I do ?
No problem. Just fill in a spare information strip with your holiday address (and medical details of course!) and change it back to your regular one when you return. If you need to buy some spare information strips you can buy a pack of five here.
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I have lost a small part eg the screw top for my Talisman. Can I buy a replacement ?
Yes - for full details please click here

Are they watertight ?
Yes - the capsules are all watertight. If you are going swimming, just ensure that the screw on top is tight before you enter the water. In some cases, water can ingress into the capsule eg through condensation, and this why we strongly recommend the use of a pen with waterproof ink when filling in the Information Strip. You get one at a heavily discounted price when you order any item from this website.

I have found a reference number inside the capsule of my SOS Talisman. What is it? For the answer to this, click here

Can you make software available for filling in the Information Strips?
We have not produced software to fill in the information strips because they are made of special waterproof paper and also because the information is entered on both sides. We recommend the use of pens with waterproof ink to compete the Information Strips - and the printer on a typical computer would have neither waterproof paper nor waterproof ink. Moreover, it is a unique shape to fit perfectly inside the SOS Talisman capsule.

Is there room inside the SOS Talisman capsule for a pill ?
Although there is a void inside the capsule of course, we do not recommend that this is used for the storage of pills.

I have sensitive/ allergy reactive skin. Which option should I choose? Every person in different. Stainless steel is the most reliable metal one. You could also consider buying a Velcro strap Sports watch type talisman where really only the Velcro strap would be in contact with your skin which may be a better bet. With this option, only the two very narrow stainless steel watch pins attaching the Talisman capsule to the strap would be in contact with your skin - no other metal.

My bracelet is too tight. The bracelets are made up in standard lengths for men and women - details on the bracelets sales pages. Your local jeweller should be able to extend your bracelet inexpensively by adding in some extra jump rings as necessary. Of course, links can also be removed as required.

My Talisman is in need of a repair.
Please return it to the retailer you bought it from, with a note of the problem you are experiencing. We only support products bought from this website. For full details click here

My Talisman is NOT in need of a repair, but I wish to return it under your 90 day money back guarantee.
See "Instructions For Returning An Item" at the bottom of this page

Why do the prices shown on the site not include VAT ?
Many of these products are shipped outside of the European Union, where VAT is not applicable.

Why do you charge VAT ?
Some people have concessions to buy products without VAT. We, as a UK company, are required by law to charge VAT. However, we supply all goods with a VAT invoice and you may be able to use this reclaim the VAT from your local VAT office.
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Can I pay by personal cheque ?
We only accept payment by credit and debit cards. If you are a UK client, and you have a cheque book, it is likely your cheque guarantee card will show the Delta or Maestro symbols - we accept these.

My friend / relative wants to buy but does not have Internet access.
In the UK, there is free Internet access at every public library - or perhaps a friend or relative could help out. We only sell online.

Can you give me a listing of retailers / stockists in my area / country ?
We only sell on the Internet and do not have this information.

Can I buy a capsule on its own ?
No. All our products are sold as complete units. The only product that is available as a capsule only is the solid 9ct gold pendant.

What size are the bracelets ?
The dimensions are shown at the top of the relevant pages.

Do you do engraving ?
No. We do not have an engraving service.

I am responsible for training paramedics/ first aiders etc. Do you have any literature etc that you can send me ?
You can download a poster (free) to hand out or to put on your Notice Board. The poster can be downloaded here and printed out on your own printer.

Are SOS Talisman products suitable for animals ?
NO. The screw top must be screwed tight at all times and must be checked regularly by the wearer. An animal is unable to ensure this and may inadvertently cause the screw top to loosen and become lost.

What are the delivery / shipping charges?
You can find full details by clicking here

Do you have any "Dog Tag" style SOS Talisman products ?
No. We only sell the products shown on this site.

We have a shop. Do you supply to the trade?
I am afraid not - sorry.

Is your website secure - I can't see the padlock on any of the pages ?
YES. The page where you enter your credit card details (the secure order form) is encrypted and you will see the padlock there.

Can I order by telephone ?
UK clients can phone us on 0141 639 7090. International: ++44 141 639 7090
Please be sure to first take a note of the product's code from this website before you call. UK and European clients please also note that the prices shown on this site do not include VAT (or shipping where applicable).

For more about the SOS Talisman system, visit our More Information page.

How do I apply for the 3 month free trial?
There is no need to apply. Just order the products you require in the normal way from this website, and you will automatically be covered by our 90 day money back guarantee.

I cannot find the answer to my query.

Please contact our SOS consultant email

We can also be reached by telephone (not 24 hours):
Direct Watch | Cairn House
Tel: 0141 639 7090   International: ++44 141 639 7090  
Fax:0141 577 7290   International: ++44 141 577 7290